Q: What age range are your toys suitable for?
A: We offer toys for newborns up to toddlers aged 5. Each product includes an age recommendation in the description for safety and developmental suitability.

Q: Are your toys safe for babies?
A: Yes! All our toys meet or exceed safety standards, including being BPA-free, non-toxic, and free from small parts that could pose a choking hazard for young children.

Q: Do you carry eco-friendly or sustainable toys?
A: Absolutely! We stock a variety of eco-conscious toys made from sustainably sourced wood, organic fabrics, and recycled materials.

🛍️ Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit/debit cards.

Q: Can I change or cancel my order after placing it?
A: If your order hasn’t shipped yet, we’ll do our best to accommodate changes or cancellations. Please contact us as soon as possible.

🚚 Shipping & Delivery

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders over $60.00.

Q: How long does shipping take?
A: Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location.

Q: Do you ship internationally?
A: Canada & U.S.

🔁 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused, unopened items. Please visit our Returns page for full details.

Q: What if I receive a damaged or defective item?
A: We're so sorry! Please contact us right away with a photo of the item, and we’ll arrange a replacement or refund.

🎁 Gift Orders

Q: Can I send a toy as a gift?
A: Definitely! You can select the gift option at checkout and include a personalized message. We never include prices on packing slips.

Q: Do you offer gift wrapping?
A: Yes, gift wrapping is available for a small additional fee at checkout.

📞 Customer Support

Q: How can I contact you?
A: You can reach us by email at omeerell2024@gmail.com, or through our contact form. We aim to respond within 24 hours.